tekkabuzz Privacy Policy

1. Introduction and Scope

tekkabuzz is an online gaming and betting platform serving users in Bangladesh. This privacy policy ("Policy") applies to all individuals who use the tekkabuzz website and mobile application (Android and iOS) — collectively referred to as the "Platform".

This policy primarily describes: (a) what personal information we collect; (b) how that information is used; (c) the terms under which information is shared with third parties; (d) how data storage and security are ensured; and (e) what rights and choices you have.

By registering an account on the Platform or using any of its services, you agree to the terms of this policy. This policy must be read together with our Terms and Conditions, and both documents together form the basis of our agreement with users.

This policy applies only within the boundaries of the tekkabuzz platform. Third-party websites or services — even those reached via links from our platform — are governed by their own privacy policies, and we are not responsible for those.

2. Types of Information Collected

tekkabuzz collects information in several ways — directly from you, automatically during your use of the platform, and where applicable from third-party sources. The main categories of information are described below:

2.1 Registration and Identity Information

Information you provide when creating an account includes:

• Full name and date of birth (for age verification)
• Mobile number and email address
• Username and password chosen by the user (passwords are stored in encrypted form)
• Address and nationality (as part of the KYC process)

2.2 Identity Verification Information (KYC)

Where required, we may collect copies of a national identity card, passport or other government-issued document for identity verification. This information is stored under strict security protocols and is used only for age verification and fraud prevention.

2.3 Financial Transaction Information

Information collected during deposit and withdrawal processes includes:

• Payment method (bKash, Nagad, Rocket, Upay, bank transfer)
• Transaction date, amount and reference number
• Mobile banking number or partial bank account details (full account details are not stored)

2.4 Platform Usage Information

Automatically collected technical information such as:

• IP address and device type
• Browser type and operating system
• Login date and time, session duration
• Game history and betting records
• Information obtained through cookies and similar tracking technologies

3. Purpose of Data Collection

We collect and use information only for specific and legitimate purposes. The main purposes are listed below:

Under our Responsible Gaming Policy, we monitor user gaming behaviour and use data where needed to set limits or issue warnings. This is an important measure for user protection.

4. Data Sharing and Third Parties

tekkabuzz does not sell your personal information. However, in the interest of operating our services, information may be shared with third parties in certain situations:

4.1 Service Provider Partners

We work with trusted third parties for payment processing (bKash, Nagad, Rocket, Upay and bank transfers), technical infrastructure and customer support. These partners are required to follow strict confidentiality agreements and may only use information for the purposes we specify.

4.2 Game Providers

In the course of delivering services from Pragmatic Play, PG Soft, JILI, Evolution, Spribe and other game studios, certain technical data (such as session IDs or game records) may be transmitted to their servers. This data is used solely for game operation.

4.3 Legal Requirements

We may provide information when required by legal obligation, court order or government directive. In such cases, we will make reasonable efforts to notify the user in advance, unless a legal provision prohibits it.

4.4 Business Restructuring

In the event of a future merger, acquisition or asset transfer, user data may be transferred to the new entity. Users will be notified in a timely manner in such cases.

5. Data Storage and Security

tekkabuzz applies industry-standard technical and organisational measures to protect your information. Our main security measures are described below:

5.1 Encryption and Technical Protection

• All data transmitted between your browser and our servers is encrypted using SSL (Secure Sockets Layer) technology.
• Passwords are always stored in hashed and salted form — never in plain readable form.
• Sensitive financial data is protected through tokenisation.
• Firewalls and intrusion detection systems remain active around the clock.

5.2 Data Retention Period

Information is retained for as long as your account is active. Even after an account is closed, certain data may be kept for a defined period due to legal or regulatory requirements. Data that is no longer needed is deleted by secure methods.

5.3 Access Control

Only staff members who need the information for their work can access specific data. All access is logged and audited regularly.

6. Cookies and Tracking Technologies

tekkabuzz uses cookies and similar technologies on the platform. Cookies are small text files stored in your browser.

6.1 Cookies We Use

• Essential Cookies: Required to maintain login sessions and ensure security. These cannot be disabled.
• Functional Cookies: Remember language preferences and other user-defined settings.
• Analytics Cookies: Collect anonymous statistical data to understand platform usage patterns.

6.2 Cookie Controls

You can reject most cookies by changing your browser settings. However, disabling essential cookies may affect some core functions of the platform.

7. User Rights

You have several important rights regarding your personal information:

7.1 Right to Access

You have the right to know what information we hold about you. If you make a request through our support channels, we will respond within a reasonable time.

7.2 Right to Correction

You can contact our customer support to correct inaccurate or incomplete information. Some information can also be updated directly in your account settings.

7.3 Right to Deletion

In certain circumstances you may request that your information be deleted. However, due to legal obligations or legitimate interests, it may not always be possible to delete all data immediately.

7.4 Right to Withdraw Consent

You may withdraw your consent to certain types of data processing at any time. Withdrawing consent will not affect the lawfulness of processing carried out before the withdrawal.

7.5 How to Exercise Your Rights

To exercise any of the rights above, contact us via 24/7 live chat or email. After verifying your identity, we will respond within a reasonable time.

8. Protection of Minors

tekkabuzz services are strictly for individuals aged 21 and above. We do not knowingly collect information from anyone under 21 or allow them to open an account.

Age verification is mandatory at registration and is confirmed through KYC documents where necessary. If we are informed of an account held by a minor, it will be closed immediately and the related data will be deleted.

If you suspect that a minor in your household is using tekkabuzz, please notify our customer support immediately.

9. International Data Transfers

Our servers and service infrastructure may be located in Bangladesh and other countries. When your information is transferred to another country, the data protection laws there may differ from those in Bangladesh.

Regardless of where data is processed, the protection standards set out in this privacy policy will be maintained. We ensure that third parties who process data on our behalf maintain equivalent levels of security.

10. Policy Changes and Contact

tekkabuzz may update this privacy policy at any time. For significant changes, a notice will be published on the platform and the effective date of the change will be clearly stated. Continued use of the site will be considered acceptance of the updated policy.

If you have any questions or concerns about this policy, contact our 24/7 customer support team via live chat or email — support is available in both Bengali and English. For a detailed overview of our operations and services, visit our About Us page.

Email: [email protected]